Terms and conditions


 
 
United Vacation Homes
 
Terms and Conditions

Renter requirements

For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest's invitees. 

                                                

Down payment/ payment

Final payment will be required 30 days prior to checking-in to your vacation rental.

                                                
Damage policy

As a condition to the rental of all vacation properties, United Vacation Homes reserves the right to charge the guest's credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, United Vacation Homes  is hereby granted the right to charge the guest's credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

                                                

Upon arrival

If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.

                                                

Emergencies/ maintenance

In the event of a problem getting in the vacation rental or if there are problems with condition or functionality of the vacation rental, please immediately contact the United Vacation Homes  office (leave a voice message if there is no answer!) at 407-255-2267. If it is after office hours we will make every effort to return your call as soon as possible.

                                                

Arrival time

Check in is at 4 p.m. An early arrival may be arranged, pending other reservations and the housekeeping schedule. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.

                                                

Departure time

Check out is at 10 a.m. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be arranged, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged a fee for each hour beyond 10 am you are still on property, at a minimum of one hour. If the home has not been vacated by 4 p.m , a fee equal to the rental rate of one day may be assessed.

                                                

Cancellations

Power/ weather related cancellation: United Vacation Homes does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or hurricanes.

                                                

Number of guests

Change in number of guests/conduct of guests: guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact United Vacation Homes for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

                                                

Linens & towels

Towels, sheets, pillows and blankets are not meant for outside use. Any mis-use or intentional damage to linens will result in the following charges: Bath Towels $15, Hand Towels $6, Wash Cloths $3. Comforters will be charged at $150 per piece regardless of size.

                                                

Pool Heat (If Applicable):

Adjustments to the temperature setting on the pool heater or timer are not authorized and you will automatically assume responsibility for any repairs to the pool, pool pump and heater.

The pool will only heat approximately 10-15 degrees above the outside temperature during the cold months. If the temperature falls below 50 degrees, the heating unit may not heat the pool adequately and may shut down.

  For pool heat that was not requested prior to check-in, I realize it takes approximately 24-48 hours to heat the pool, depending on the outside temperature. There are no refunds due to the inability of a pool heater to heat a pool during cold weather.

                                                

Smoking

Smoking is not permitted in any United Vacation Homes property.  If there is any tobacco smell in the home after your departure, you will be charged a cleaning fee equal to the cost of the departure clean. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

                                                

Plumbing

Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain.

                                                

Right of entry

Guest(s) agree that United Vacation Homes reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate.

                                                

Security & safety risks

Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. United Vacation Homes 
does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

                                                

Indemnification & hold harmless

While United Vacation Homes and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. United Vacation Homes and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and bbqs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. United Vacation Homes and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify United Vacation Homes and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.